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Privacy & Terms
Overview
1.1. These terms and conditions (“Agreement”) govern the terms under which you may use the “Telegram Money™” App to: a) open a Telegram Money account (the “Wallet”) and/or b) make non-recurring international remittances to any eligible Recipient (together, the “Services”). By accessing, registering with and using the Services, you agree to be bound by the Agreement. If you do not wish to be bound by the Agreement, do not access, register with or use the Services. The language of this Agreement is English and all Services, Payment Instructions and Transfers carried out in connection with it shall be in English. 1.2. In this Agreement, the terms “Telegram Money”, “we”, “us”, and “our” refer to Telegram Money UK Limited (previously known as Segovia Technology UK Limited), together with its employees, directors, affiliates, successors, and assigns. Telegram Money is a company registered number 10416468 in England and Wales, with its registered office at Epworth House, 25 City Road, Shoreditch, London, EC1Y 1AA. Telegram Money is authorised by the Financial Conduct Authority (“FCA”) under the Electronic Money Regulations 2011 with Firm Reference Number 900842 for the provision of e-money and payment services. 1.3. The terms “you” and “your” refer to users of each of the Services, as Senders, Recipients, other users or visitors to the website. 1.4. This Agreement is effective from the date on which you first access, register or use any of the Services and will continue until terminated by us or you (in accordance with Clause 13). The Agreement may change from time to time (in accordance with Clause 12), but changes will only be effective from the date notified to you and will not change the terms on which you previously used the Services.
Collection and Use of Information
8.1. Customer Identification Program. We may require you to supply us with personal identifying information relating to you and the Recipient and we may also legally consult other sources to obtain information about you and the Recipient. 8.2. Verification and Checks. We may verify your residential address and personal details in order to confirm your identity. We may also pass your personal information to a credit reference agency, which may keep a record of that information. We may also need to verify the identity of a Recipient in the same way. All information provided by you will be treated securely and strictly in accordance with our Privacy Policy. By accepting this Agreement, you authorise us to make any inquiries we consider necessary to validate the information that you provide to us. 8.3. Data Processing and Transmission. You consent to us processing, transmitting and using your personal data for the purposes of providing the Services, including but not limited to for verification purposes as set out in this Clause, as well as any other purpose set out in our Privacy Policy. You also consent to us transmitting your name, address, phone number and date of birth or any other personal data along with your Payment Instruction to our Service Providers outside the UK. Full details are provided in our Privacy Policy. 8.4. Government Disclosures. We may be required by law to provide information about you, your use of the Services and your Payment Instructions to government or other competent authorities as described in our Privacy Policy. You acknowledge and consent to us doing this. 8.5. We may, as necessary in providing the Services, store all information required of a Recipient to prove his or her identity or associated with their specific Payment Instruction.
Complaints and Compensation
14.1. If you have a complaint related to your use of the Services, please email us at the details in the Contact section below. We will acknowledge receiving your complaint within 5 business days. 14.2. We will do our best to resolve your complaint as soon as possible, and send you a final response by email within 15 days of receiving the complaint. If, in exceptional circumstances, for reasons beyond our control, we need more time to respond, we will send you a holding reply within 15 days of receiving your complaint to let you know when you will receive our final response. The final response will be no later than 35 days from the date on which we first received your complaint. 14.3. If you do not receive our final response on time, or you are unhappy with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, details of which are available at http://www.financialombudsman.org.uk/consumer/complaints.htm. You can also call them on 0800 023 4567 or tell them about a complaint online (via https://help.financial-ombudsman.org.uk/help). Please note that the ombudsman may not consider a complaint if you have not provided us with the opportunity to resolve it previously. 14.4. Your use of the Services does not qualify for protection under the UK Financial Services Compensation Scheme (“FSCS”). You acknowledge and agree that the Wallet is an electronic money account, not a bank account, and is therefore not covered by the FSCS. 14.5. As a regulated firm, when we receive a payment or the money you add to the Wallet, we quickly place it into one of the dedicated client money bank accounts that we hold with large commercial or central banks (client money accounts keep your money separated from our own money, and the types of banks we can use are set by regulations). This is called “safeguarding”. We keep safeguarding the balance in your Wallet until you pay it out or get it refunded. In the event of our insolvency, you will be paid from these dedicated client money bank accounts in priority to other creditors in accordance with applicable law. Contact Information: The best way to contact us for any issue is to email info@telegram.money. You may also call us at:• UK: 07424889330